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Ordering Medals with Zero Waste Medals: A Seamless Process from Enquiry to Dispatch

At Zero Waste Medals, we take pride in providing sustainable and eco-friendly solutions for ordering medals. Our streamlined process ensures a hassle-free experience for our customers while minimising waste and environmental impact. In this blog post, we will walk you through the steps involved in ordering medals, from the initial enquiry to the final dispatch.

Step 1: Customer Enquiry.

The process begins when a customer reaches out to us with an enquiry regarding their medal requirements. Whether it's for a sporting event, academic achievement, or corporate recognition, our team is ready to assist. We encourage our customers to provide as much information as possible, including the quantity needed, design preferences, ribbon colour, and the event date.

Step 2: Quotation.

Based on the customer's enquiry, we prepare a detailed quotation. Our pricing is transparent and competitive, taking into account the specific design requirements, materials, and production costs. We strive to offer affordable options without compromising on quality or sustainability.

Step 3: Agreement on Details.

Once the customer accepts the quotation, we finalise the order details. We pay special attention to the design brief, ensuring that it aligns with the customer's vision. Additionally, we confirm the ribbon colour and event date to ensure timely delivery. Clear communication at this stage helps us meet and exceed customer expectations.

Step 4: Invoicing.

To initiate the order, we issue an invoice to the customer. Our invoices are digital to reduce paper waste and streamline administrative processes. We provide multiple payment options, including online payment gateways, making it convenient for customers to settle their dues.

Step 5: Graphic Design.

Our talented graphic designers bring the medal design to life based on the customer's specifications. We emphasise creativity while ensuring that the design reflects the purpose and theme of the event. Customers are presented with a digital proof of the design and have the opportunity to request revisions before final approval.

Step 6: Physical Sample.

Once the design is approved, we proceed to create a physical sample of the medal. We take pride in our attention to detail, ensuring that every aspect of the medal meets the customer's expectations. We provide customers with a photo of the sample, allowing them to review it and provide their final approval.

Step 7: Production.

If the event is near, we promptly move into production following the approval of the physical sample. However, if the event is scheduled for a later date, we hold off on production until closer to the event to minimise storage requirements and potential wastage.

Step 8: Dispatch Notification.

When the production process is complete, we notify the customer of the dispatch. Our efficient logistics team ensures that the medals are securely packaged to prevent damage during transit. We provide tracking information to enable customers to monitor the progress of their shipment.

Step 9: Reminders for Leftover Medals At Zero Waste Medals.

After the event, we send a friendly reminder to customers to check how many medals they have left over. This reminder helps them assess their future medal requirements accurately. Any surplus medals can be returned for a credit towards future orders, reducing waste and maximising cost-effectiveness.

Ordering medals with Zero Waste Medals is a seamless and eco-friendly process. From the initial customer enquiry to the dispatch of the final product, we prioritise clear communication, sustainable practices, and customer satisfaction. By choosing us, customers not only receive high-quality medals but also contribute to a greener and more environmentally conscious future.



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