FAQ
Frequently Asked Questions
We get lots of questions about our medals, so here’s a handy guide to answer some of the most common ones!
About Our Medals
Q: How much do medals cost?
A: Medal prices vary depending on quantity, size, and complexity. For an accurate quote, head over to our easy-to-use enquiry form.
Q: How long do medals take to make?
A: Most medal orders are completed within 2-4 weeks, which is faster than you’ll find at most places. However, a few factors can affect production time:
- Complex designs may take longer.
- Double-sided medals will essentially double the production time.
We pride ourselves on meeting deadlines, and if you’ve told us your event date, we guarantee your medals will arrive on time—or your money back.
Q: What happens after I’ve got a quote?
A: Once you’ve received your quote, the next steps are:
- Confirm your design details.
- Pay your invoice.
We can’t guarantee production dates until your order has been placed and entered into our busy queue. Don’t worry, we offer unlimited design revisions to make sure your medals are exactly how you envision them.
After approval, your medals will go into production. Depending on the order size, engraving can take as little as 1 day or several weeks for larger orders (e.g., thousands of medals).
Urgent Orders and Updates
Q: What if my order is urgent?
A: If you’ve got an urgent order, please email us at info@zerowastemedals.co.uk with all the details about your requirements. This helps us quote quickly and ensures all information is kept in one place.
Q: I need to update you on my order. What should I do?
A: Just pop us an email at info@zerowastemedals.co.uk. If we don’t reply immediately, it’s usually because we’re busy working on the machines in the workshop, but rest assured we check emails regularly and will update you as soon as possible.
Sustainability and Zero Waste
Q: How does the credit system work?
A: As part of our zero-waste ethos, any unused medals can be returned to us for 50% credit towards your next order. Once received, we’ll confirm how many medals we’ve received and the value of your credit.
Q: What makes your medals eco-friendly?
A: Our medals are made from FSC-certified wood or slate, using water-based eco-friendly inks. We also repurpose leftover materials to minimise waste and reduce our carbon footprint.
Customer Support and Guarantees
Q: What is your money-back guarantee?
A: We understand how important your event day is. That’s why we offer a money-back guarantee—if your medals aren’t delivered on time for the day of your event, we’ll arrange a refund.
Q: Can I see a sample before placing an order?
A: Yes! We provide free sample packs to help you choose your preferred medal type. Simply contact us to request a pack.
Q: How can I contact you?
A: You can reach us via email at info@zerowastemedals.co.uk or call us on (+44) 01952 474 131. Our friendly team is always happy to help!
Why Choose Zero Waste Medals?
- Sustainability First: We’re the world’s only zero-waste medal producer.
- No Minimum Orders: Whether you need one medal or thousands, we’ve got you covered.
- Free Design Services: Bring your ideas to life with no extra cost.
- Competitive Pricing: Affordable medals starting at £1.28.
- Exclusive Discounts: Special rates for charities and fundraising events.